Refund policy
Refund & Exchange Policy
We aim to provide a seamless shopping experience. If you are unsatisfied with your purchase, please review our refund and exchange policy below.
Do You Accept Returns?
✅ Yes, we accept returns for both defective and non-defective products.
- Notification Period: You must contact us at info@smartplayground.co within 30 days of receiving your order to initiate a return.
- Condition of Goods: Items must be unused, in their original packaging, and in resalable condition. Any returns showing signs of use or damage may be subject to a partial refund or denial.
Return Shipping & Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
- We recommend using a trackable shipping service to ensure the safe return of goods.
- We are not responsible for lost or damaged return shipments.
Do You Accept Exchanges?
✅ Yes, we accept exchanges.
- Exchanges are accepted for defective and non-defective items within 30 days of receiving the order.
- If an exchange is not possible (e.g., item is out of stock), a refund or store credit will be offered instead.
Refund Process
- Refunds will be processed within 14 days of receiving the returned item.
- Refunds will be issued to the original payment method used at checkout.
- If a refund is approved, we will also reimburse the original delivery costs, except in cases where a more expensive shipping option was selected.
- If the return is due to a defect or our error, we will cover return shipping fees.
Consequences of Withdrawal (Right to Return)
If you choose to withdraw from this contract, we will reimburse all payments received, including standard shipping costs (excluding additional charges for non-standard shipping choices), within 14 days of being notified of your decision. However, we may withhold the refund until we receive the returned goods.
You are responsible for any diminished value of returned goods resulting from improper handling beyond what is necessary to inspect the product.
For any inquiries or assistance regarding returns and exchanges, please contact us at info@smartplayground.co.