Refund policy

Refund Policy

Please note that once an order has been placed, it cannot be altered or cancelled prior to delivery.

All orders are processed immediately to ensure timely delivery.

What does the customer need to do for a refund?

To return your item, please notify us of your decision via email at info@smartplayground.co within 30 days of the goods' arrival.

Who bears the costs?

The buyer is responsible for the cost of return shipping.

How long does the buyer have to return the goods?

The buyer has 30 days from the arrival of the order to return the goods to us.

When can the customer expect a refund?

A refund will be issued within 14 days of the return's arrival, in the form of a reimbursement to the originally chosen payment method.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your withdrawal from this contract. We may withhold reimbursement until we have received the goods back. The deadline is met if you send back the goods before the period of thirty days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. We only accept returns in flawless and unused condition.